I thought it might be useful for those in Canada to know how much you can expect to pay on Cash on Delivery (COD) charges when ordering from ModCloth. Here are the charges I received through their 2-3 day UPS delivery. ModCloth does not use the UPS Worldwide shipping option which collects taxes and duties beforehand, so you WILL get charged COD if you choose the courier option. They do have a standard shipping option (USPS-Canada Post) that takes 3-4 weeks to deliver, but you will most likely not get charged with this since Canada Post rarely charges duties on packages. Also if you choose the USPS option make sure that your shipping option does not change when checking out because you will probably have a similar experience to me.
All charges were in Canadian dollars through UPS shipping. GST/HST charges will vary depending on the province/territory you are shipping to. I do not know if the duty and brokerage charges vary depending on your location. These are the costs listed on the UPS COD receipt that arrived with my package. Packages worth $20 CAD or less are not subject to duties, but may be charged other fees.
Value of goods: $253.18 CAD (253.94 USD)
Duty: $26.55 CAD (2 items charged at 18% and 2 charged at 16%)
GST/HST: $36.37 CAD
Brokerage: $10 CAD
Brokerage GST/HST: $1.30 (yes, you have to pay tax on the brokerage fee!)
Total extra cost: $74.22
Let it be known that I recently made my first purchase from Hautelook, which has yet to arrive, and they charged me 20% on top of my order to cover taxes, duties and brokerage fees. THAT IS HOW IT SHOULD BE DONE! Merchants should collect these fees beforehand to give the customer a better experience. Don’t tell your customers that they shouldn’t complain when they are charged with COD on their packages when you (the merchant) have the option of preventing it. All it does is deter customers from shopping with you. That is why I no longer order from YesStyle and White House Black Market. If I get COD and merchants are defensive and unsympathetic, I am no longer your customer. I’d rather shop at places that care about my patronage. I have yet to hear from ModCloth about my shipping mixup and I really hope that we can come to an amicable resolution.